Published 21 June 2026 by Prop-Pocket Team
Read this Property Moves Google review breakdown to see why 3,000+ landlords and tenants rate this Brighton agency 4.82/5. Real feedback, awards, and key questions to ask.
If you are searching for a Property Moves Google review to help decide on your next letting agent, the numbers speak for themselves. A 4.82 out of 5 rating from over 3,000 verified clients is not the kind of score that happens by accident. It reflects decades of consistent service, a team that clients name and recommend by person, and an agency that has quietly dominated local awards for three years running. This article goes beyond the star rating to examine what the reviews actually reveal about the agency’s service model, the staff members who appear again and again, and the questions you should still ask before signing any agreement. By the end, you will have a clear, evidence-based picture of whether Property Moves deserves a place on your shortlist.
The headline statistic is hard to ignore. Property Moves holds a 4.82 out of 5 rating on allAgents, drawn from 3,019 reviews at the time of writing. The satisfaction rate sits at 97 percent, with 93 percent of clients awarding top marks for both lettings valuation accuracy and fee satisfaction. These are not vanity metrics from a handful of friends and family; they represent feedback from thousands of landlords and tenants collected over many years.
Longevity adds weight to the data. The agency was established in 1993, which means it has been operating in Brighton and Hove for over three decades. That timeline contextualises the review volume: 3,000-plus reviews is not a sudden spike driven by a marketing campaign. It is the accumulated voice of clients who have experienced the agency through changing market conditions, regulatory shifts, and the normal wear and tear of property management.
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A secondary trust signal comes from the agency’s Instagram profile, which references 800 Google reviews. While Google reviews and allAgents reviews are separate platforms with different verification standards, the figure reinforces the broader pattern. Across multiple channels, clients are motivated enough to leave feedback, and the overwhelming majority of it is positive. The approval ratio tells the same story: 2,950 reviewers recommend the agency, while only 69 disapprove. That is a 97.7 percent recommendation rate, a figure most service businesses would struggle to match.
Reviews are subjective by nature. Awards provide independent corroboration. Property Moves has won Gold Awards for Best Letting Agent in Brighton and Best Letting Agent in BN3 for 2023, 2024, and 2025. The agency also secured Gold for Best Letting Agent in the South East in 2024 and 2025. These are not lifetime achievement trophies handed out for longevity. They are annual, competitive awards that require consistent performance against a field of local rivals. For a prospective client, they function as a form of third-party audit: the review sentiment says one thing, and the awards panel confirms it independently.
Reading through hundreds of reviews reveals clear patterns. Clients do not just say the agency is good; they describe specific behaviours that make it good. Three themes dominate: communication speed and warmth, maintenance handled with minimal client effort, and relationships that span well over a decade. These are the pillars that support the 4.82 rating.
The most frequently praised attribute across platforms is communication. Tenants and landlords alike note that queries are answered within hours, not days. The language used in reviews skews toward words like friendly, responsive, and follow-up. This matters because property management is an anxiety-prone business. Tenants worry about broken boilers. Landlords worry about void periods and regulatory compliance. An agency that answers the phone and replies to emails promptly removes a significant source of stress.
The human element is central here. Staff members are named repeatedly, which suggests a culture where individuals take ownership of client relationships rather than hiding behind a generic company email address. When a reviewer writes that Jill sorted everything out within the day, the praise lands differently than a vague comment about good service. It signals accountability.
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Maintenance is the acid test for any letting agency. It is also where many agencies fail, with tenants reporting long waits and landlords discovering problems only after they have escalated. Property Moves reviews paint a different picture. Tenants consistently report that maintenance issues are resolved promptly with minimal effort required on their part. Landlords describe a proactive management style where problems are flagged and fixed before they become crises.
Several reviews specifically mention smooth handling of property management changes mid-contract. Transitioning from one manager to another is a common friction point in the industry. When it happens without disruption, it signals strong internal processes and good handover discipline. For a landlord weighing up management options, this is a practical reassurance that the agency can handle complexity without dropping the ball.
Perhaps the most striking detail buried in the reviews is the length of some client relationships. One landlord has been with Property Moves for 18 years. Another for 17 years. These are not one-off transactions where a tenant found a flat and moved on. They are enduring commercial partnerships that have survived rent reforms, economic cycles, and the normal turnover of properties and tenants.
The implication for a prospective landlord is straightforward. If clients stay for nearly two decades, the agency must be delivering value that compounds over time. It is not just about finding a tenant quickly; it is about keeping a property let, maintained, and compliant year after year. Long tenures also suggest that the agency does not churn clients through aggressive fee increases or declining service standards once the initial contract is signed.
A letting agency is only as good as the people who answer the phone. One of the most distinctive features of Property Moves reviews is how often individual staff members are named. This is unusual in the sector, where reviews tend to reference the company as a faceless entity. Here, specific people have built personal brand equity that strengthens the agency’s overall reputation.
Jill Brewster, Senior Property Manager, is mentioned in 1,114 reviews. That is more than a third of all reviews on allAgents. The volume alone is remarkable, but the consistency of the praise is more telling. Reviewers describe her as professional, dedicated, and relentlessly responsive. She appears to function as a single point of contact for many long-term clients, which means she knows their properties, their preferences, and their history.
In an industry where staff turnover can be high, a figure like Jill Brewster is a stabilising asset. Clients who deal with the same person for years build a relationship that transcends the transactional. They trust the advice they receive because it comes from someone who understands their specific situation. For a new landlord, knowing that this level of continuity exists within the agency reduces the perceived risk of signing up.
Other team members also receive significant named recognition. Jez appears in 496 reviews, Graham in 224, Dan in 130, and Warren Knight, the Director and Founder, in 127. The spread of named staff is important for a practical reason: it shows the agency is not reliant on a single individual. If Jill is on leave, Jez or Graham knows the file. This depth of familiar faces reduces the risk that service quality will dip when a key person is unavailable.
Warren Knight’s presence in reviews is also noteworthy. It is not common for a founder and director to appear in client feedback decades into a business’s life. His visibility suggests that leadership remains engaged at ground level, not insulated behind layers of management. For a landlord with a complex portfolio or an unusual property, that accessibility could be a deciding factor.
A niche but recurring theme in the reviews is praise for supporting landlords based abroad. These clients face additional challenges: time zone differences, unfamiliarity with UK letting regulations, and the inability to visit properties in person. Reviews specifically mention sound advice and practical solutions delivered remotely. For expat landlords or overseas investors targeting the Brighton area, this is a meaningful differentiator that not every local agency can claim.
Many readers searching for a Property Moves Google review are in comparison mode. They have shortlisted a few local agents and want evidence that one stands out. The review data and awards provide several objective comparison points.
Three thousand reviews on allAgents is exceptionally high for a single-branch agency. Most local competitors have significantly fewer reviews, which affects both visibility and credibility. A larger review base is harder to manipulate and more statistically reliable. When a prospective client sees 3,000 reviews averaging 4.82, the sample size alone commands attention. It also helps Property Moves dominate local search results, which is why you are likely reading about them rather than a lesser-reviewed rival.
Common complaints about letting agents in general include high fees, slow maintenance response, and poor communication. These are the pain points that drive landlords to switch agencies and tenants to leave negative feedback. Property Moves reviews show the opposite pattern. Maintenance speed is a strength, not a weakness. Communication is praised as friendly and prompt. Fee satisfaction sits at 93 percent, suggesting that clients feel they receive value for money.
No agency is perfect, and a 97.7 percent recommendation rate still leaves 69 clients who disapprove. But the data strongly favours Property Moves in the specific areas where competitors most often fall short. For a landlord who has been burned by an unresponsive agent in the past, this contrast is likely to resonate.
A balanced assessment requires acknowledging what the reviews do not cover. The positive feedback is extensive, but it focuses on service experience rather than commercial detail. A responsible prospective client should probe these gaps directly.
The reviews do not detail letting fees or management fee structures. This is normal for review platforms, where clients tend to comment on service quality rather than line-item costs. But it means you cannot assess value for money from reviews alone. Ask the agency directly for their current fee schedule and compare it to the market average in Brighton and Hove. A 93 percent fee satisfaction score is encouraging, but it is no substitute for understanding exactly what you will pay and what is included.
No data on vacancy rates or time-to-let statistics appears in the reviews. These are critical metrics for any landlord calculating potential returns. Similarly, the reviews do not explain how tenants are vetted or how the agency ensures compliance with letting regulations and safety standards. During your initial consultation, request specific data on average void periods for properties similar to yours. Ask about the tenant screening process in detail: what checks are performed, how references are verified, and what criteria are used.
It is also worth noting the agency’s complaints procedure. Complaints must be submitted to The Property Ombudsman within 12 months of receiving a final viewpoint letter from the agency. This is a standard industry timeframe, but it is a fact worth knowing before you need it. Good due diligence includes understanding how disputes are resolved, not just how they are avoided.
The agency’s own website uses the tagline Actions speak louder than words, positioning client reviews as the most honest form of marketing. If you are an existing client, leaving a review contributes to that ethos and helps other landlords and tenants make informed choices.
The process is straightforward. First, search Property Moves Hove on Google Maps. The agency’s listing should appear with its address on Church Road. Second, scroll to the Reviews section and click the button labelled Write a review. You will need to be signed into a Google account. Third, write your review with as much specific detail as possible. Mention staff members by name if someone stood out. Note the type of property and how long you have been a client. Specific reviews are more helpful to readers than generic praise, and they carry more weight with the platform’s algorithms.
Each new review adds to the 800-plus already on Google and strengthens the collective picture of the agency’s performance. For someone searching for a Property Moves Google review in 2026, your honest account could be the piece of information that tips their decision. The agency’s reputation is built on user-generated content, and every contribution reinforces the transparency that the tagline promises.
The evidence points in a clear direction. A 4.82 out of 5 rating from over 3,000 reviews, sustained across multiple platforms, is a strong indicator of consistent service quality. Thirty years in business adds the weight of longevity. Named staff members like Jill Brewster, Jez, and Graham provide continuity that many agencies lack. Gold Awards for three consecutive years, plus regional recognition, offer independent confirmation that the review sentiment is genuine.
Based on the Property Moves Google review data and independent awards, this agency is a top contender for landlords and tenants in Brighton and Hove. The volume and tone of feedback suggest a business that has earned trust through reliable communication, efficient maintenance, and long-term client relationships. However, the reviews do not replace personal due diligence. Ask about fees, void periods, and tenant vetting before you commit. The data supports the reputation, but your specific needs, property type, and budget will determine whether the fit is right.
If you are a landlord managing a portfolio, staying on top of compliance and financial tracking becomes more important the more properties you hold. Tools that help you monitor documents, deadlines, and profitability can complement the day-to-day management a good letting agent provides. Whatever you decide, let the evidence guide you, and do not skip the questions that matter most.
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